O2’s community went down earlier immediately (December 6) throughout the UK, leaving many purchasers with out entry to the web.
Clients have reported points with 4G and knowledge companies since about 5:30am.
Now O2 has launched a press release on its web site in regards to the trigger behind the ‘world’ community points.
The corporate stated that it believes different cellular operators are additionally affected by the ‘world software program challenge.’
It encourages prospects to make use of Wifi if doable and apologises for the ‘inconvenience induced.’
The corporate stated: “We’re conscious that our prospects are unable to make use of knowledge this morning. One among our third occasion suppliers has recognized a world software program challenge of their system which has impacted us.
“We imagine different cellular operators all over the world are additionally affected. Our technical groups are working with their groups to make sure that is fastened as rapidly as doable.
“We’d encourage our prospects to make use of Wifi wherever they’ll and we apologise for the inconvenience induced.”
Outages had been reported throughout the nation, together with East Anglia, Manchester, London and Southampton.
Clients took to Twitter to precise their outrage in regards to the lack of web entry.
One individual complained that they had no 4G however O2 might nonetheless ship them a textual content telling them their newest invoice was prepared.
One other threatened to alter corporations as a result of they had been so annoyed they could not see their bus schedule.
O2 tweeted earlier: “Our technical groups are investigating studies of points when utilizing knowledge.
“Voice calls are working OK. We’re sorry for any inconvenience.”
Clients can click on right here to register for an replace when the difficulty is resolved.